Privacy Policy

Privacy Policy and Terms of Use

**a1furnitureoutlet.com**
Applies to customers in the United Kingdom and the United States
Last updated: 30 September 2026

**1. Our commitment to your privacy**

We understand the privacy concerns that come with buying furniture online. Protecting our customers’ personal information is a top priority and is central to the integrity of our business. We maintain operational oversight of how customer data is collected, used, stored and shared, and we treat the security of that information as seriously as we treat the sale itself.

This Privacy Policy and these Terms of Use explain what information we collect, why we collect it, how we use and protect it, and the choices available to you if you shop with us from the United Kingdom or the United States.

**2. Who we are**

This website is operated by a1furnitureoutlet.com (“we”, “us”, “our”).

Questions about this policy, your order, or your personal information:
– Customer service: support@a1furnitureoutlet.com
– General / legal enquiries: humphriesproperties@gmail.com

**3. Information we collect**

**3.1 Information you give us when you order or register**

To create an account and process an order we ask only for what we need:
– First and last name
– Billing address and shipping address
– Telephone number
– Email address
– Username and password (if you create an account)
– Payment card details (processed by our payment provider; we do not store full card numbers on our own servers)

Your telephone number is required so we can contact you about your order if we need to. Billing information is used to confirm that the person placing the order is the person being charged.

**3.2 Information we collect automatically**

We collect limited information about how customers use the site so we can improve the shopping experience. This may include pages viewed, search and browsing patterns, device and browser type, approximate location derived from IP address, and similar technical data. We do not use this activity data to sell your identity to third parties.

**4. How we use your information**

We use your information only to:
– Create and manage your account
– Process, fulfil, ship and support your order
– Take payment and prevent fraud
– Contact you about your order — first by email, then by telephone if needed
– Send marketing emails about specials, sales and promotions if you have opted in (or, where US law allows, until you opt out)
– Improve the website and our products and services
– Comply with law and protect our rights and customers

We do not, under any circumstances, sell customer information. We do not disclose customer information to unrelated third parties for their own marketing.

**5. Legal bases (United Kingdom)**

If you are in the United Kingdom (or UK GDPR otherwise applies), we process personal data only where we have a lawful basis, usually:
– **Contract** — to take and fulfil your order and provide customer service
– **Legitimate interests** — site security, fraud prevention, improving the shop, and limited operational communications, balanced against your rights
– **Consent** — for non-essential cookies and for email marketing where consent is required
– **Legal obligation** — where we must keep records or respond to lawful requests

You may withdraw consent at any time. Withdrawal does not affect processing that already took place, or processing we still need to complete your order or keep required records.

**6. Your rights**

**6.1 United Kingdom**

Subject to UK data protection law, you have the right to:
– Access a copy of the personal data we hold about you
– Correct inaccurate or incomplete data
– Ask us to delete data in certain circumstances
– Restrict or object to certain processing
– Data portability, where applicable
– Withdraw consent where we rely on it
– Lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk

To exercise these rights, email support@a1furnitureoutlet.com or humphriesproperties@gmail.com.

**6.2 United States**

Depending on the state in which you live (for example California, Virginia, Colorado and others), you may have rights to know what personal information we collect, to request a copy, to correct it, to delete it, and to opt out of certain sharing or targeted advertising. We will not discriminate against you for exercising those rights.

To submit a request, email customerservice@a1furnitureoutlet.com. We may need to verify your identity before we act. If your state law provides an appeal after we refuse a request, we will tell you how to use it.

You may also correct, update, delete or deactivate account information on the member information page, or by emailing customerservice@a1furnitureoutlet.com.

**7. Sharing with third parties**

We share only the information necessary to complete your order and run the business, for example:
– Payment processors and the financial institution that issued your card
– Shipping and fulfilment partners
– IT, hosting and security providers who process data on our instructions
– Professional advisers and insurers where reasonably required

Those parties may use your information only to perform their services for us, or as required by law.

**8. Payments and security**

Card payments are processed through Authorize.net on a secure platform. Personal and transactional information is transmitted over an encrypted connection.

During checkout and account management we use Secure Sockets Layer (SSL) encryption at a minimum of 128-bit (industry standard, and higher where the connection supports it) so that card numbers, addresses and similar details cannot reasonably be read or altered in transit.

We also protect information offline. Access to personal information is limited to staff who need it to fulfil their role — for example order fulfilment and billing. Servers, storage and paper files that hold sensitive data are kept in controlled settings.

We do not store full payment card numbers on our own website database. Card data is handled by our payment provider in line with the Payment Card Industry Data Security Standard (PCI DSS).

**9. Fraudulent charge protection**

Every transaction is backed by the chargeback and unauthorised-use protections offered by your card issuer, plus the additional commitment below.

**United States.** Under the federal Fair Credit Billing Act, your liability for unauthorised credit card charges is generally limited to US$50. If unauthorised charges of up to US$50 appear on your card solely as a result of shopping at a1furnitureoutlet.com, and they were made without your knowledge and consent, we will reimburse that amount once the facts are confirmed with you and your card issuer.

**United Kingdom.** UK debit and credit cards carry strong unauthorised-transaction and, where a credit card is used, Section 75 Consumer Credit Act protections. If unauthorised charges of up to £50 appear on your card solely as a result of shopping at a1furnitureoutlet.com, and they were made without your knowledge and consent, we will reimburse that amount once the facts are confirmed with you and your card issuer. This is in addition to, and does not limit, your statutory rights.

You should still report suspected fraud to your card issuer immediately. Nothing in this section reduces rights you already have under UK or US consumer law.

**10. Cookies**

Cookies are small files a website can place on your device to remember your visit. They are widely used across the internet.

We use cookies to personalise shopping and to make the site easier to use. For example, cookies can recognise a returning customer, retrieve order history and saved details so you do not have to re-enter them, keep items in your basket between visits, and remember an address book or events list. Other cookies tell us which pages you visit and how people browse, shop and search, so we can improve the site.

We do not link the information stored in our first-party cookies to other personally identifiable information you submit on the site, except as needed to operate your account and complete an order.

**United Kingdom.** Non-essential cookies (including analytics and marketing cookies) are used only with your consent, which you can change or withdraw through our cookie controls or your browser settings. Strictly necessary cookies — for example those needed for the basket and checkout — do not require consent.

**United States.** You can refuse cookies by turning them off in your browser. If you disable cookies you may not be able to place or track an order on the site (see your browser’s Help section). You can still order by telephone through Customer Service.

Some of our service partners may set cookies on our site. We do not control those third-party cookies. This statement covers cookies used by a1furnitureoutlet.com only.

**11. Email marketing**

From time to time we may send emails about specials, sales and promotions to people on our mailing list.
– **UK:** we send marketing email only where we have a lawful basis, which will normally be consent or, where the law allows, soft opt-in for existing customers about similar products, always with a clear unsubscribe option.
– **US:** commercial email complies with the CAN-SPAM Act, including accurate sender information and a working unsubscribe method.

You can opt out or unsubscribe at any time by changing your status on the website or by emailing customerservice@a1furnitureoutlet.com. Opting out of marketing does not stop emails we need to send about an order you have placed.

**12. International transfers**

If you order from the UK, some of your information may be processed in the United States or other countries where our service providers operate. Where UK GDPR requires it, we use an appropriate safeguard such as the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or another lawful mechanism.

**13. How long we keep information**

We keep personal information only for as long as we need it to fulfil the purposes in this policy, including to complete orders, handle returns and queries, meet tax and accounting rules, and resolve disputes. When information is no longer required we delete it or irreversibly anonymise it, unless the law requires us to keep it longer.

**14. Children**

This website is intended for adults purchasing furniture. We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us and we will delete it.

**15. Disclosure to authorities**

We cooperate with law enforcement and regulators acting within their lawful powers. We may disclose information where we reasonably believe it is necessary or required:
– To comply with a legal obligation, court order or lawful request
– To investigate suspected fraud, theft or other illegal activity
– To protect our customers, staff, or the company from legal liability
– To enforce these terms

**16. Terms and conditions of use**

By using this website you agree that your access and use are subject to these terms and to applicable law, and that you use the site at your own risk.

We may update these terms from time to time. The current version will be posted on this page. Continued use of the site after a change is posted constitutes acceptance of the updated terms, except where applicable law requires a different method of notice or consent.

The site may contain typographical errors or inaccuracies and may not always be complete or current. We reserve the right to correct errors, inaccuracies or omissions and to change or update information at any time without prior notice, including information about price and availability. We apologise for any inconvenience this may cause.

**16.1 Intellectual property**

All content on the website — including trade marks, graphics, logos, images, text, icons and software — is owned by or licensed to a1furnitureoutlet.com. You may not copy, reproduce, republish, upload, post, transmit or distribute site content except as allowed below or by law.

You may print or save pages solely for your personal, non-commercial use in connection with placing an order with us.

**16.2 Disclaimer**

To the fullest extent permitted by law, we make no representation or warranty, express or implied, about the products, information or content on this website. Content is provided “as is”.

**United Kingdom.** Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under UK law, including your statutory rights under the Consumer Rights Act 2015.

**United States.** Except as otherwise required by applicable law, neither a1furnitureoutlet.com nor its affiliates, officers or employees shall be liable for damages arising out of or related to use of this website. That limitation covers direct, indirect, incidental, special and consequential damages, even if we have been advised that such damages may occur.

**16.3 Governing law**
– If you are a consumer resident in the United Kingdom, these terms are governed by the laws of England and Wales, and the courts of England and Wales have non-exclusive jurisdiction. You also keep any mandatory protections of the country in the UK where you live.
– If you are a customer in the United States, these terms are governed by the laws of the state in which our business is organised or principally operates, without regard to conflict-of-law rules, except that you keep any mandatory protections of your state of residence that cannot be waived.

**17. Changes to this privacy statement**

If we change this policy we will post the updated version here and, where we think it appropriate, on the homepage. Please review it from time to time.

If we make material changes, we will notify you on this page, by email, or by a notice on our home page. Where UK or US law requires consent to a new use of your information, we will ask for it.

**18. Contact us**

Questions about these Terms & Conditions or this Privacy Policy:
– support@a1furnitureoutlet.com
– humphriesproperties@gmail.com

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If you want, I can next split this into two pages (Privacy Policy vs Terms), produce a UK-only version and a US-only version, or drop in your legal company name and registered address once you have them.